Why Businesses Must Archive Employee Mobile Communications


Companies are familiar with the archives of emails from their employees. The archived mail trails have assisted businesses respond to legal eDiscovery requests made by authorities and courts which regulate businesses.

But the reach of communication has increased, and the current epidemic has resulted in an increase in the demand for new channels of communication. Mobile communications are now playing crucial roles both in the public and private sectors. Instant messaging apps for mobile devices (IM) that allow voice calls, text messages chats or chats, as well as voice calls, are available through mobile phones.

Alarmingly, mobile phones are becoming more popular within workplaces. Around 88% of employees utilized their mobile phones to work long before the pandemic. Most employees use mobile phones to browse content to work. Employers are more likely utilize the mobile phones at the time of work because of the covid-19 virus as well when working from home.

Archiving mobile messages to ensure compliance

Businesses are using email for years and are familiar with the process of keeping emails in archives. However, when it comes down to archiving other kinds of content, lots of companies remain in the dark.

Mobile messaging apps like WhatsApp, WeChat and Telegram have seen huge growth in the use of these apps for business communications. Although these new chat apps are beneficial for businesses, using them with no the proper care could be detrimental to the company.

These bodies, such as the SEC and FINRA, ESMA and FCA, ESMA and HKMA require institutions to maintain employees’ mobile communication records. Public records, such as FOIA and regulations such as Dodd-Frank as well as MiFID II are also required. HKMA and FCA have issued warnings to banks regarding the necessity of ensuring compliance with mobile phone communications after an outbreak.

In order to comply with these rules You will have to employ to comply with these regulations, you will need to use a WhatsApp, WeChat and/or Telegram Archiving solution based on which applications are used at your workplace.

Litigation and eDiscovery

As a method for communication, mobile phone communications are growing in popularity. This is the reason why more corporate information is shared via these channels more than ever before. Mobile communications are more informal than email, which means employees can make use of smartphones to share confidential information in the absence of office.

A mobile phone archive could provide an opportunity for companies to gain an early glimpse into the current situation and prepare for requests for eDiscovery.

Business Insights

Companies must start thinking about their archive of communications as strategic asset to their business rather than just documents that must be kept to keep records in order to ensure compliance.

Every business should consider using the archives as a valuable asset. It is a great way to obtain unique information regarding the company’s practices and make adjustments to overcome challenges and meet goals.


It’s expensive to purchase additional hardware to keep mobile data. Businesses could invest in software for archiving. An archived database that is well maintained allows future access to all of the data. The complexity of operations can be eliminated through the integration of the enterprise’s archive solution.

For work policy enforcement

The advantages from using mobile devices in business communications outweigh the risk they carry. Companies can lower the price of mobile devices through the implementation of BYOD guidelines (Bring Your Own Device).

Any business or organization that uses Telegram messaging should make use of an Telegram call recording and message archiving service to ensure they are able to preserve communications data in order to comply with the regulations. For more information, see TeleMessage‘s lineup of archiving solutions.