Signal is widely used for its end-to-end encryption and privacy-focused design. It is a preferred communication tool by businesses, journalists, activists, and government agencies. However, during crises, organizations need to go beyond secure messages and ensure that critical communications are preserved for future reference, compliance, and analysis.
Without a built-in Signal recording or archiving function, those who rely on the app may struggle with tracking decisions made during high-pressure situations. In the worst-case scenario, the inability to retrieve conversations after a crisis can lead to confusion, miscommunication, and even legal risks.
Alternatives for Preserving Signal Communications
Manual Documentation of Key Decisions
During important moments, a designated team member can summarize important Signal messages or calls in a secure, written format. These notes should be stored in an encrypted system to prevent unauthorized access while ensuring vital decisions are preserved. However, this is a heavy responsibility to bear–organizations must consider potential difficulties, especially in fast-paced, high-stress situations.
Creation of Crisis Communication Guidelines
A well-defined crisis communication policy ensures that employees know when and how to preserve important conversations. Organizations can outline when to use Signal for secure messaging and when to transition to a recordable platform for voice discussions. These guidelines should also specify procedures for archiving text messages and handling sensitive information during emergencies.
However, the downside of this is that having multiple communication tools may cause more confusion than offering a solution.
Record Transcriptions Instead of Calls
For organizations that need to record voice conversations but cannot legally record calls, transcription tools offer an alternative. AI-powered speech-to-text software can capture and transcribe discussions in real time. Similar to the first alternative, these transcripts can be stored securely for future reference.
Use Third-Party Solutions
It is not entirely impossible to record Signal conversations. While the app itself does not support call recording, organizations can still archive text messages using third-party resolutions designed for compliance and record keeping. These platforms can integrate with enterprise systems to capture Signal messages in real-time while maintaining security and compliance.
Conclusion
Signal is undeniably a powerful tool for secure communication. However, its lack of recording mechanisms can be troublesome for some organizations. Of all alternatives, the best option is to utilize a third-party solution for messaging because of its ease of use and compliance with regulations.
